FREQUENTLY ASKED QUESTIONS
For Your Convenience
Place the requested items in your cart and submit for a quote. Upon receiving the request we will verify we have everything in stock for your event date. We will then reach back out with more details.
Our rentals allow our customers the flexibility needed to minimize stress. Your items will be available the Friday prior to your event taking place on Saturday or Sunday. Items need to be returned by Monday at 7 pm. If the event falls on a weekday special arrangements can be made.
Reach out to us! We are always looking for opportunities to grow our inventory.
While this is on our list of options we would love to make available, at this time we do not do any setting up.
We will accept payment through PayPal. If you wish to use a debit or credit card, make your payment through PayPal as a guest.
We ask for a non-refundable 30% deposit of the total order when the contract is signed. This deposit ensures we keep your requested supplies reserved for your event date. The remaining balance must be paid in full 60 days prior to your event. If ordering within a 60-day window, full payment is required.
We require a minimum order amount of $200 for deliveries. We will deliver within a 50-mile radius of Downtown Kansas City, KS. Delivery fees are based on distance from our warehouse and difficulty of delivery (multiple levels, elevator access, distance from truck parking to the event location, etc.).
You can pick up your items the Friday before your event between 10 am and 7 pm. Items can be dropped off between 10 am to 7 pm the following Monday. It will be noted in the item description if it can't be transported in the back of a pick-up truck. If you need to drop items off early we will do our best to accommodate.
You can pick up your items early on Thursday or drop them off late on Tuesday for an additional $30.00 fee. These arrangements must be made at least 30 days prior to your event and will be based on availability.
Plates need to be scraped free of any food (rinse if possible). Glassware needs to be emptied and placed back into its original packaging. Flatware can simply be gathered and placed in the corresponding packaging. Chargers can be gathered and placed in the original packaging. These do not require cleaning prior to drop-off. Dry linens and napkins can be placed in the laundry bag provided. No wet linens, napkins, or rags of any sort should be placed in with dry linens.
If you are unable to haul décor after your event, we can make prior arrangements for after-hour pick ups for a fee.
You are responsible for ensuring the security of items while in your possession. If an item becomes damaged, you will be charged the cost to replace that item.
If you need to cancel or remove a rental item you can contact us at blacktieeventrentals@gmail.com. Please include the order number. 45 days prior to your event - Full refund minus the non-refundable deposit. 45 days to 2 weeks prior to your event - 50% refund minus the non-refundable deposit. 2 weeks or less prior to your event - No refund.